TERMS AND CONDITIONS
- Opal is a specialized online retail store dedicated to offering a curated selection of premium perfumes and skincare products. Our mission is to provide customers with high-quality, carefully crafted fragrances and skincare solutions that enhance personal well-being and confidence. Through our website, customers can browse, select, and purchase a variety of products designed to meet diverse preferences and skin types.
- Opal operates as a trusted brand committed to excellence in product quality, customer service, and transparency. These Terms and Conditions govern the use of the Neuron Star website and the purchase of products offered through it. By accessing or using our website, customers agree to comply with and be bound by these terms.
By accessing and using the Opal website, you agree to use the site and its services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes, but is not limited to:
- Using the website in any way that breaches any applicable local, national, or international law or regulation.
- Engaging in any conduct that may damage, disable, overburden, or impair the website or interfere with any other party's use of the website.
- Attempting to gain unauthorized access to any part of the website, other accounts, computer systems, or networks connected to the website.
- Using the website to transmit any harmful, offensive, or unlawful material.
- All content, trademarks, logos, product images, designs, text, graphics, and other materials displayed on the Opal website are the exclusive property of Neuron Star or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, transmit, reuse, download, repost, copy, or use any of the content from the website for commercial purposes without the prior written permission of Neuron Star.
- Unauthorized use of any intellectual property on this website may violate copyright, trademark, and other laws and could result in legal action.
- Opal strives to provide accurate descriptions and images of all perfumes and skincare products available on our website. However, we do not guarantee that product descriptions or other content are error-free, complete, or current. Product availability is subject to change without notice. We reserve the right to discontinue or modify any product at any time.
- By placing an order with Opal, you agree to provide accurate and complete information necessary for order processing and delivery. Currently, the only accepted payment method is Cash on Delivery (COD). Payment is collected at the time of delivery, and no advance payments are required through the website.
- Opal offers shipping services with an estimated delivery time of up to one week from the date of order confirmation. Delivery times may vary depending on the destination and unforeseen circumstances. Customers are responsible for providing accurate delivery information to ensure timely receipt of their orders.
At Opal, we strive to ensure your satisfaction with our perfumes and skincare products. If you wish to return an order, please follow the instructions below:
Return Request: You must fill out the return form within 7 days of receiving your order. This form initiates the return process for your Neuron Star purchase.
Response Time: Our team will review your request and contact you within 24 working hours to guide you through the next steps.
Return Shipment: You or your customer will be responsible for submitting the returned product to the designated courier service at the provided return address.
Refund Process: Once we receive the returned product at the specified address and verify its condition, the refund will be issued to the account details you provided in the return form.
- To enhance your shopping experience, Opal offers the option to create a user account on our website. By registering and signing into an account, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form.
- You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account. You agree to notify Opal immediately of any unauthorized use or suspected breach of your account security.
- Opal is committed to protecting your privacy and personal information. The collection, use, and storage of your data through your account are governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. We encourage you to review the Privacy Policy carefully to understand how your information is handled.
- By using your account, you consent to the processing of your personal data as described in the Privacy Policy. If you do not agree with our practices, please do not create an account or use the website.
- Opal makes no warranties or representations about the accuracy or completeness of the content on this website or the results that may be obtained from using our products. All products are provided "as is" without warranty of any kind.
- To the fullest extent permitted by law, Opal shall not be liable for any damages arising out of or in connection with the use or inability to use the website or products purchased from it.
- These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Opal operates. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
- Opal reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page, and your continued use of the website after such changes constitutes your acceptance of the new terms.
- If you have any questions or concerns about these Terms and Conditions, please contact us at the contact details provided on our website.
Opal reserves the right to suspend or terminate your access to the website without prior notice if you violate these terms or engage in any unauthorized or harmful activities.
Please note that products must be returned in their original condition and packaging. Neuron Star reserves the right to refuse refunds if the returned items do not meet these criteria.